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How do I buy something from this site?
Once you have selected your product, as well as your preferred colour and wrapping paper, you can add to cart and proceed to checkout. Payment can be made by, VISA and Mastercard via PayPal (you don’t need to have an account) or you can log in to your PayPal account and make your payment.
You can also pay using AfterPay.
Once your payment is complete, you will be sent a discreet confirmation email along with your tracking information.
Where do you deliver?
Currently we deliver to Australia, New Zealand and the USA! If you love our products and are in a different country, please contact us, and we will arrange a delivery option for you.
Shipping (Dispatch and Delivery Policy)
All orders are sent in a plain cardboard box by Australia Post. All orders received before 1pm AEST Monday – Friday will be dispatched the same day. Orders placed after 2pm Friday AEST will be dispatched the following Monday morning.
Do I have to be home to sign for the delivery? (Australian Orders Only)
The delivery driver will knock on your door, if someone isn’t home to sign for the package the driver will leave the package in a safe place. If it is deemed unsafe to leave the package, you will receive a card from the driver in your letterbox. Please note that AusPost will contact you electronically to advise when package is due to be delivered.
Australian Orders
Standard – Parcel Post
In general, allow 3-7 business days for delivery however we ask that you allow extra time during busy periods and public holidays. Regional areas may take longer than standard delivery times. Our standard delivery fee Australia wide is $9.90.
Express Post
Express shipping to metropolitan areas generally take 1-2 days. If you live outside metropolitan areas, allow 2-4 days. Our express post fee is $14.90.
International Orders
Australia Post Air is used for all deliveries outside Australia.
Standard – Parcel Post
In general, allow 5 business days for delivery however we ask that you allow extra time during busy periods and public holidays. Regional areas may take longer than standard delivery times. Our standard delivery fee New Zealand wide is $19.90. This service includes email tracking.
Our standard delivery fee for USA is $39.00. Allow for 7+ days delivery and extra time during busy periods. This service includes email tracking.
Express Post
Express shipping to metropolitan areas generally take 2-3 days. If you live outside metropolitan areas, allow 4-6 days. Our express post New Zealand fee is $24.90.
We currently do not offer Express Post to the USA, this can be organised for you if needed. Please contact our team in advance.
Import Duties/Tax on all International Orders
All orders outside Australia are not charged the 10% Australian GST.
Before purchasing with Indecent please check with your countries import duty/tax laws. Import duties are based on your delivery address. Generally this is 10%. You will charged in AUD and the conversion rate will be calculated and applied by your financial institution. Indecent will not be held responsible for import/duties and will not accept return orders.
If you are unsure about which delivery options or need assistance with import duties please contact our team first.
Is my information kept safe?
We consider your privacy to be of the utmost importance. We use secure encryption software when processing your credit card payments or trusted sites such as Paypal, as a result we never track or store your sensitive information. We will not disclose any contact or order information to external parties for any reason.
How do I contact Indecent?
If you need to get in touch about your order, a faulty product or to ask us a question, you can get in touch by visiting our contact page and using the email form.
Does the packaging say sex toy?
No it doesn’t, it is sent in a plain cardboard box with a label from AusPost. There is no mention of the contents of the package and the label reads “Online Gifts” as the sender. Complete discretion.
What do I do if my product is faulty?
For the quickest response, you should contact us via the form on our website. For more information you can consult the returns policy listed here.
Are you located in Australia?
Yes, we are proud to an Australian company and are based in Melbourne.
What does being an Australian 'Responsible Supplier' mean?
This means we have taken the time to design and create products that meet Australian regulations set out by ACMA and ERAC governing bodies.
To meet the criteria to be an Australian Responsible Supplier, we have had our toys tested and they all passed with flying colours.
We keep our compliance folder on site – this contains all our test reports including where and how the product is made, MSDS, and other information. The “you have met the criteria” reports were done here in Melbourne using a NATA accredited lab.
The compliance folder is a legal requirement as we can be audited by the governing bodies at any time.
What is VCT?
Vibrating Charge Technology allows the use of touch over sight when charging your toy. When the adult toy is placed on the charger, it will vibrate twice to indicate charging has started. When fully charged the toy will begin to vibrate. The vibration will continue every 5-10 seconds until the toy is removed from its power source.
Why VCT?
We did this to ensure sight challenged persons can also use our toys. Inclusion is a big part of our brand, we are not focused on gender or sexual orientation, rather inclusion, safety and pleasure.