Indecent returns policy
All our products have undergone rigorous safety and quality testing to ensure they meet the high standards of our company as well as relevant regulatory bodies. However, if you need to return a product or make a warranty claim you will need to read the information outlined below.
Indecent Toy products and the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods replaced or repaired if the goods fail to be of an acceptable quality and the failure does not amount to a major failure. We do not offer a satisfaction guarantee on any of our products. For full terms and conditions please view the Sales Terms & Conditions.
Warranty covered against manufacturing defects is valid for 3 months from the purchase date for the original buyer and/or gift recipient. Indecent toy ownership and warranty cannot be transferred to another person under any circumstances.
This product is provided and warranted by Indecent. If your product suffers from a manufacturing defect during the warranty coverage period, you can seek a warranty claim by contacting Indecent at:
Please retain original proof of purchase as this is required for all warranty claims.
This warranty does not cover damage caused by misuse, physical destruction or other external causes and is strictly limited to the repair or replacement of the purchased product. Due to health and hygiene reasons, we are unable to offer an exchange or refund on Sex Toys due to ‘change of mind’.
Gifting and Warranty
If the faulty product is a gift and you do not have proof of purchase, please contact the buyer to obtain proof of purchase. If the product has been purchased using www.indecent.com.au online store, the original buyer can contact Indecent and obtain original proof of purchase. Purchase date must be verified by Indecent for all warranty claims.
When returning an item, Indecent must first be notified. You can contact Indecent using the form on the contact page or via the information listed above.
Indecent will then provide you with a returns authorisation code before sending out the product.
After inspecting the product Indecent reserves the right to refuse and return damaged items. If the toy is replaced, the replacement will not extend the life of your warranty.
In the event of a warranty claim, products not registered and/or proof of purchase date not verified will delay the warranty claim process.